Shipping policy
Return & Refund Policy — Ibiza Sound and Lighting
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide return instructions within 1–2 business days.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse or improper installation
- Items returned after 30 days of delivery
- Final sale or clearance items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.
Dropshipped Items
Some products are fulfilled directly by our suppliers. In these cases, return timelines and conditions may vary. We will coordinate with our supplier on your behalf to ensure a smooth resolution.
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